Now Hiring - Customer Service / Inside Sales Support in Cotati, CA

Customer Service / Inside Sales Support

General Woodcraft is a world class importer and distributor of premium hardwood decking, rooftop deck components, premium siding and rainscreen systems throughout the US and Canada. Our combination of high-quality products and a unique approach to customer service sets General Woodcraft apart from other suppliers.

This unique customer service / inside sales support position requires a person with a wide variety of talents including the ability to multi-task between shipping, receiving, and load building daily. Driving a van or small truck is required occasionally. The ideal candidate will be hardworking, reliable, talented, accurate, safety conscious and experienced at achieving customer satisfaction:

JOB DESCRIPTION:

- Provides a high level of customer service and administrative support

- Handles telephone inquiries with customers, sales team, and vendors

- Enters customer orders freight (forklift experience required)

- Schedules orders for delivery

JOB REQUIREMENTS:

· Minimum of 3 years customer service experience

· Exceptional Administrative skills

· Strong computer skills including Microsoft Office: Word, Excel, and Outlook

· Highly effective communicator between manager, sales staff, operational staff, customers, and vendors

· Highly organized files (computer, paper, email)

· Excellent basic mathematical skills: can determine costs, margins, etc.

· Experienced with lumber, siding, decking.

· Familiarity with sales strategy

· Excellent telephone demeanor

· Problem solver

· Team oriented / Team player

· Strong customer service orientation

· Positive attitude

· Dependable

· Self-motivated

If you have the skill sets, desire, and drive to meet the above requirements and become an "A" player on our team, we want to hear from you.

General Woodcraft is an Equal Opportunity Employer and provides a drug-free workplace.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Cotati, CA 94931: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Required)

Work Location: In person